Cambridge Water – extra help if you need it

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Cambridge Water have lots of ways to help their customers. They provide practical support to those who need a little extra help through their Priority Service Register, and they also offer special tariffs for those who are on low incomes or struggling to pay their bills.

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Priority Service Register

Cambridge Water’s Priority Service Register provides free practical support to a range of people who might need extra help due to medical, learning, physical disabilities or financial difficulties.

They can support you by:

  • Giving you hands-on help in the event of a water supply interruption
  • Helping you if you have trouble reading or understanding your bill, or reading your meter
  • Protecting you against bogus callers with a password-protection scheme
  • Sending bills in alternative formats
  • Letting you nominate a trusted friend, family member or carer to manage your account on your behalf

Financial Support

Cambridge Water also provide extra support for customers who are finding keeping up with their bills challenging. Here are some of the ways in which they can help:

  • moving you to their Assure tariff for households with a low income (visit their website to see current eligibility requirements)
  • providing payment breaks for anyone temporarily unable to make their payments
  • putting a cap on your charges for water and sewerage services through WaterSure (a national scheme for those receiving certain income-related benefits – visit their website to see current eligibility requirements)
  • Offering various payment methods and adjustable payment plans

For more information about the support above, including eligibility requirements, visit the Cambridge Water website or call them on 0800 587 7701. Calls to this number are free.

These services are free of charge.

How to contact

Where to go

Available throughout Cambridge

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